Kwikee 25 Series Electric Step Assembly Frame for Motorized Entry Steps on 5th Wheel RVs, Travel Trailers, Motorhomes - 908025000

The Lippert Components Kwikee 25 Series Electric Step Assembly Frame has garnered mixed feedback from customers, primarily revolving around clarity in product description and initial assembly. Numerous users noted that this offering is solely a frame and does not include the necessary components such as the wiring, motor, and gears, which are essential for functionality. This ambiguity has led to dissatisfaction among customers who expected a complete step system, particularly due to the misleading product images and descriptions. However, the customer service experience has received praise, especially the responsiveness of Lippert Components staff. After realizing that they needed to order additional components, one reviewer shared a positive turnaround, highlighting how the company's representatives, namely Beth Baker and Caty Hamilton, efficiently addressed their issue and ensured that the missing parts were shipped quickly and effectively. This strong responsiveness transformed an initial negative experience into a five-star commendation of the company's service. Installation of the frame has its challenges, as mentioned by some users, but once set up correctly, the frame performs well, supporting weights up to 300 lbs and exhibiting durable Construction features. In summary, while the product itself fulfills its purpose once adequately equipped, the importance of clarity in product details cannot be overstated. If potential buyers are aware of what they are purchasing and the additional components they may need, their satisfaction levels seem to significantly improve, particularly when backed by attentive customer service. **